Supply Chain Management Journal 2020 Volume 11 Number 1

Purpose – The purpose of this paper is to propose a dynamic model where supply chain strategy is leveraged to drive business strategy that will mitigate risk and stabilize operations during times of disruption.
Design/methodology/approach – This study included a systematic review of literature relating to pre and post COVID-19 supply chain design. An analysis of the literature provides a foundational understanding of past and present supply chain models used to develop and propose a conceptual framework.
Findings – Firms’ business, organizational, and IS strategy should directly align with the overarching supply chain strategy, supply chain network design, and supply chain IT design. The Extended Resource-Based View (ERBV) by Teece (2007) was foundational to the redesign. The process included the identification of dynamic supply chain management capabilities and sustainable supply chain performance as well as weaknesses brought about the COVID-19 pandemic.
Originality/value – The proposition makes use of a cyclical process to continuously reevaluate and align business strategies and supply chain strategies in response to market disruption and conditions.
Paper type Research/Conceptual paper

COVID-19, Supply-chain management, Literature review, Dynamic capabilities, Sustainability, Environmental uncertainty, Extended resource-based view, Supply chain capabilities.

June 2020, pp 1 – 13

The issue of reverse logistics of waste management due to its quantity, diverse composition and properties is highly complex and at the same time complicated. This is mainly due to two aspects closely related. The first concerns the increase in the mass of waste along with the increasing population, economic development, as well as the increase in the well-being of society. The second one is associated with the nuisance and threat of waste, especially dangerous for the environment, and thus for humans.
Publication includes methods for handling returnable foods with the thought of processing or utilizing wasted food. The most important directions of reverse logistics development in the food industry were also indicated in detail.

Reverse logistics, food waste, food supply chain, food industry, waste management, utilization of wasted food, food waste processing.

June 2020, pp 14 – 24

The fast business development in supply chains requires quick and responsive data exchange without the possibility of modification between all included entities. With providing a single version of transactions, blockchains provide the visibility that all entities in the chain need to make better decisions throughout the lifecycle of the product, ensure trust for suppliers and buyers that products are authentic and improve efficiency through automation. In this brief overview, the possibility of removing one intermediary party in the logistics processes of the largest Croatian retailer is considered for the purpose of protecting master data and maintaining the level of confidentiality between suppliers, providers and customers. In this process, the intermediary is replaced with EDI translators based on blockchain technology that receive data from suppliers and buyers, standardize them and enable faster and unaltered flow of information. Based on standardized messages derived from orders, documents such as delivery notes and invoices are generated directly, and then forwarded to the right party in the chain. In this paper, master data of a specific product is analyzed for which the demand increased significantly during the Covid-19 pandemic. The product is a disinfectant gel distributed by mentioned retailer. Distribution of such product requires express and capillary delivery, which also means a large number of supporting documents distributed to a large number of customers. With the application of blockchain technology, it is easier to distribute documents and billing. There are also possibilities to complement the master data with information on product composition, allergens, shelf life, and all with insight into one standardized message. With protected flow of information between suppliers and customers, the possibility of human errors resulting in goods returns and additional costs, is fully reduced or eliminated.

blockchain; EDI; provider; supplier; customer; master data; disinfectant

June 2020, pp 25 – 36

In recent years, blockchain technology has emerged as a technology that has been mentioned frequently and has the potential to affect industries in general. In today’s Internet world, data transfer is made in many areas. On the other hand, Blockchain technology is a distributed database that enables us to transfer assets that we attach value to besides this data. With the Bitcoin digital currency proposed in 2008 by a secret author nicknamed Satoshi Nakamoto, the existence of a new international currency began to be mentioned in the world. Blockchain technology initially affected the financial industry, but later on education, supply chain, logistics, real estate, etc. It has started to affect such sectors comprehensively. However, it is inevitable that blockchain technology will affect the supply chain and logistics sectors with the use of smart contracts. Therefore, in our study, analyzes and roadmaps for the use of blockchain technology in supply chain and logistics activities with smart contracts have been drawn. In addition, the platforms where blockchain technology can be designed with smart contracts have been identified. Technical specifications of blockchain technology have been extracted for smart contracts to be designed with experts in the blockchain field. The importance weights of these technical features were determined and the necessary evaluations were made.

Blockchain Technology, Smart Contracts, Supply Chain, Logistics, Blockchain Technology Platforms

June 2020, pp 37 – 55

The purpose of this work is to identify the possibility of recovering value from waste in the furniture industry. Reverse logistics deals with the recovery of value in industrial processes. The main return channels are reuse, regeneration and recycling of parts and materials. The motivation of the study is to determine which processes in the processing industry offer better opportunities to recover value, which would justify further research. There is a hypothesis that the supply, production, maintenance, distribution and post-consumer processes offer possibilities for reuse, regeneration and recycling of used materials and parts.

Reverse logistics, wood material waste, furniture industry, waste management, utilization of wasted materials, wood material waste processing.

June 2020, pp 56 – 63

New ways of doing business have emerged in many sectors after the Covid-19 pandemic that emerged in Wuhan, China at the end of 2019 and affected the whole world. In particular, one of the sectors most affected by this pandemic has been the education sector. Many public and private institutions have made decisions regarding training activities in the form of online education. The main purpose of this study is to establish a quality house by using quality function deployment so that private educational institutions (businesses) operating in online education understand the basic requirements of users who receive online training and have information about the technical requirements and competencies of the online education site and system. For customer requirements, a 23-item questionnaire was applied to people who are experts in this field, who have previously provided or received online education, and the customer requirements and the degrees of technical requirements are revealed using the quality house. In this way, it is aimed to reveal the factors affecting the electronic service quality of businesses in terms of increasing the service quality provided. The issue of increasing the quality of electronic services is looked at in terms of logistics and distribution of electronic services.

E-Learning, Quality of Electronic Services, E-Services Logistics, Voice of Customer, E-Learning Users

June 2020, pp 64 – 77